Shipping policy
Thank you for shopping with KAPDO. We aim to process and deliver your orders safely and on time. Please read the following Shipping Policy before placing an order.
1. Order Processing
Orders are generally processed within 2–5 business days after the order is successfully placed and payment is confirmed.
Orders may take additional time during weekends, public holidays, sales, or periods of high order volume.
2. Shipping Time
After your order has been processed and shipped, estimated delivery times are:
- Standard Delivery: 4–10 business days
- Delivery times may vary depending on your location and the shipping carrier.
Please note that these are estimated delivery times and are not guaranteed.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may offer free shipping on selected products, locations, or promotional periods.
4. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation containing tracking information.
You can use the tracking details provided to check the status of your shipment.
5. Delivery Delays
Although we work with shipping partners to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- High order volumes
- Transportation issues
- Incorrect or incomplete address information
- Remote or difficult-to-reach locations
- Other circumstances beyond our control
KAPDO is not responsible for delays caused by circumstances outside our reasonable control.
6. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including the correct phone number and PIN code.
If an order has already been shipped, we may not be able to change the delivery address.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipping the order.
7. Failed Delivery Attempts
If the delivery partner is unable to deliver your order after multiple attempts because the customer is unavailable or unreachable, the order may be returned to the sender.
Please ensure that you are available to receive your order and that the contact information provided at checkout is correct.
8. Damaged Packages
If your package appears damaged, opened, or tampered with when delivered, please take clear photographs/videos of the package before opening it and contact us as soon as possible.
We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.
9. Lost or Missing Orders
If your tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible.
We may contact the shipping carrier to investigate the delivery status.
10. Contact Us
If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.
Email: snwlsaikia@gmail.com