Refund policy
At KAPDO we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.
1. Returns & Exchanges
As our products are made especially for each order, we generally do not accept returns or exchanges due to change of mind, wrong size selection, or personal preference.
However, we will accept a return/replacement request if:
You received a damaged or defective product.
You received the wrong product, size, or design.
The product has a manufacturing defect.
2. Eligibility
To request a replacement or refund, please contact us within 7 days of delivery.
You must provide:
Your order number.
Clear photos/videos of the product.
Photos of the packaging, if applicable.
A brief description of the issue.
Products that have been washed, worn, altered, or damaged after delivery may not be eligible.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days. After reviewing the issue, we may offer:
A replacement product, or
A refund, depending on the situation.
If the issue is confirmed to be our error, you will not be charged for the replacement.
4. Refunds
Once your request is approved, we will process the refund to the original payment method used for the order.
Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.
5. Non-Returnable Items
The following are generally not eligible for return or refund:
Products returned because of a change of mind.
Wrong size ordered by the customer.
Products that have been washed or used.
Products damaged by the customer.
Products without sufficient proof of damage or defect.
6. How to Request a Return/Refund
Please contact us at [your customer support email] with your order number and photos/videos of the issue.
Our team will review your request and respond as soon as possible.
7. Contact Us
For any return or refund-related questions, contact us:
Email: snwlsaikia@gmail.com
Brand: Velnix